OUR GOAL IS TO ENSURE YOUR COMPLETE SATISFACTION
If for whatever reason, you are dissatisfied with your purchase, you can return it to Le CITY deluxe USA, inc within 7 days of delivery date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Please note that we may request for you to email/send pictures of damaged or defective merchandise.
You can return or exchange a product for any reason within 7 days of receiving your order. We will return your money to your LeCITY cash balance (store credit) which you can use towards any purchases on our website. LeCITY cash does NOT expire. Once we receive and inspect the product we will credit your account. Please allow 1-3 days for a credit to appear on your account once we have received the merchandise back.
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.
Please read all conditions below. If conditions are not met, Le CITY deluxe USA, inc reserves the right to refuse the return or to charge a restocking fee not less than 15%.
All returned or exchanged items must be in NEW condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. All items purchased on LeCITY.org carry a security TAG. Shall the item you returned not have this security TAG fully in place, or it appears to have been tampered with or removed, we will not accept the return, and No refund will be issued.
Le CITY deluxe USA, inc is not responsible for personal data or items left in returned merchandise.
Le CITY deluxe USA, inc is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
We will provide you with an unpaid return label, with exception of malfunctioning goods for which we will provide you a fully paid return label.